Q1: ARE YOU TRADING COMPANY OR MANUFACTURER?
A: We are a factory.
Q2: WHAT ARE YOUR PRODUCT RANGES?
A: Our product range includes Cosmetic Bags, Fibre Pouch Bags, Tote Bags, Genuine Leather Bags, Fashionable Bags, and Outdoor Casual Bags, among others.
Q3: DO YOU PROVIDE SAMPLES? IS IT FREE OR EXTRA?
A: Yes, we are honored to offer you samples. Stock samples are free, but you will need to cover the freight cost. For customized sample bags, it will take us around 7 days to complete. Both the sample fee and courier fee will be at your expense.
Q4: WHAT KIND OF FILES DO YOU ACCEPT FOR PRINTING?
A: We accept files in AI, PDF, CDR, and high-resolution JPG formats.
Q5: HOW TO ORDER FROM YOU?
A: Simply send us an inquiry, receive our quotation, negotiate order details, confirm the sample, sign the contract, pay the deposit, proceed with mass production, prepare the cargo, settle the balance, and finally, arrange for delivery. We look forward to further cooperation.
Q6: HOW TO SETTLE PAYMENT?
A: We accept payments via Bank T/T, L/C, West Union, and PayPal.
Our standard payment terms are 30% deposit in advance and the remaining balance before shipment.
Q7: OUR GUARANTEE ON QUALITY?
A: We are committed to 100% customer satisfaction.
Quality is our top priority. We ensure strict quality control from the very beginning to the end of the production process.
Additionally, our factory has achieved SGS and MA authentication. We welcome you to visit our factory or request a video call for verification.
Q8: WHAT IS YOUR TERM OF DELIVERY?
A: We accept EXW and FOB. You can choose the option that is most convenient or cost-effective for you.
Q9: WHAT IS THE MAIN MATERIAL OF YOUR PRODUCTS?
A: Our main materials include Nylon, Non-Woven, PP Woven, Polyester, RPET, Nylon, and Cotton. We can also select materials as per customers' requirements.
Q10: WHERE IS YOUR FACTORY LOCATED? HOW CAN I VISIT THERE?
A: Our factory is located in Hangzhou, China. We warmly welcome foreign customers to visit our facility for negotiations. We can arrange a pick-up service; it is just a 30-minute drive from the railway station.
Q11: MAY I CUSTOMIZE THE BAGS AS PER MY REQUEST?
A: Yes, please send us your specific requirements for the bags.
Q12: WHEN CAN I GET THE PRICE?
A: We usually provide a quote within 12 hours of receiving your inquiry. If you need a quick response, please mention it in your email, and we will prioritize your request.
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