Q1: Are you a trading company or a manufacturer?
A: We are a factory.
Q2: What are your product ranges?
A: We offer a variety of items including cosmetic bags, fibre pouch bags, tote bags, genuine leather bags, fashionable bags, and outdoor casual bags, among others.
Q3: Do you provide samples? Are they free or extra?
A: Yes, we are pleased to offer you samples. Stock samples are free, you only need to cover the freight cost. For customized sample bags, it will take about 7 days to complete. The sample fee and courier fee are at your expense.
Q4: What kind of files do you accept for printing?
A: We accept files in AI, PDF, CDR, and high-resolution JPG formats.
Q5: How do I place an order with you?
A: Follow these steps: Send us an inquiry, receive our quotation, negotiate order details, confirm the sample, sign the contract, pay the deposit, proceed with mass production, prepare the cargo, settle the balance, and arrange for delivery. We look forward to further cooperation.
Q6: How do you settle payment?
A: We accept payments via Bank T/T, L/C, West Union, and Paypal.
Our standard payment terms are 30% deposit in advance and the balance before shipment.
Q7: What is your quality guarantee?
A: We are dedicated to 100% customer satisfaction.
Quality is our top priority. We ensure rigorous quality control from the very beginning to the very end of the production process.
Our factory has obtained SGS and MA certifications. You are welcome to visit our factory or request a video call.
Q8: What are your terms of delivery?
A: We accept EXW and FOB terms. You can choose the option that is most convenient or cost-effective for you.
Q9: What is the main material of your products?
A: Our main materials include Nylon, non-woven, PP woven, polyester, RPET, cotton, etc. We can also use materials as per customers' requirements.
Q10: Where is your factory located and how can I visit it?
A: Our factory is located in Hangzhou, China. We warmly welcome foreign customers to visit our factory for negotiations. We can pick you up; it takes about 30 minutes from the railway station.
Q11: Can I customize the bags to my specifications?
A: Yes, please send us your specific requests for the bags.
Q12: When can I get the price?
A: We usually quote within 12 hours after receiving your inquiry. If you need the price urgently, please mention it in your email so we can prioritize your request.
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