Q1: ARE YOU A TRADING COMPANY OR A MANUFACTURER?
A: We proudly operate as a factory, ensuring direct quality control and excellent pricing.
Q2: WHAT ARE YOUR PRODUCT RANGES?
A: Our diverse product range includes Cosmetic Bags, Fibre Pouch Bags, Tote Bags, Genuine Leather Bags, Fashionable Bags, and Outdoor Casual Bags, among others.
Q3: DO YOU PROVIDE SAMPLES? ARE THEY FREE OR EXTRA?
A: Absolutely, we are honored to offer samples. Stock samples are complimentary; you only need to cover the freight costs. For customized samples, it takes about 7 days and will incur a sample fee along with the courier fee.
Q4: WHAT KIND OF FILES DO YOU ACCEPT FOR PRINTING?
A: We accept AI, PDF, CDR, and high-resolution JPG files for printing.
Q5: HOW DO I PLACE AN ORDER WITH YOU?
A: Simply send us an inquiry, receive our quotation, negotiate order details, confirm the sample, sign the contract, pay a deposit, proceed with mass production, prepare the cargo, settle the balance, and arrange for delivery. We look forward to further cooperation.
Q6: WHAT ARE YOUR PAYMENT TERMS?
A: We accept Bank T/T, L/C, West Union, and PayPal.
Our standard payment terms are a 30% deposit in advance and the remaining balance before shipment.
Q7: WHAT IS YOUR GUARANTEE ON QUALITY?
A: We are wholeheartedly committed to 100% customer satisfaction.
Quality is our utmost priority. We rigorously control quality from inception to completion.
Additionally, our factory is SGS and MA certified. We welcome you to visit our factory or connect with us via video call for a virtual tour.
Q8: WHAT ARE YOUR TERMS OF DELIVERY?
A: We offer EXW and FOB terms. Choose the option that best suits your convenience and cost considerations.
Q9: WHAT ARE THE MAIN MATERIALS OF YOUR PRODUCTS?
A: Our primary materials include Nylon, Non-Woven, PP Woven, Polyester, RPET, and Cotton. We can also source materials as per customer requirements.
Q10: WHERE IS YOUR FACTORY LOCATED? HOW CAN I VISIT?
A: Our factory is located in Hangzhou, China. We warmly welcome international customers to visit us for negotiations. We can arrange pick-up, and it's just a 30-minute drive from the railway station.
Q11: CAN I CUSTOMIZE THE BAGS TO MY SPECIFICATIONS?
A: Yes, please send us your specific requirements, and we'll be happy to assist you.
Q12: WHEN CAN I GET THE PRICE?
A: We typically provide quotes within 12 hours of receiving your inquiry. For urgent requests, please mention your urgency in your email so we can prioritize your inquiry.
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