Q1: ARE YOU TRADING COMPANY OR MANUFACTURER?
A: We are a factory, dedicated to providing top-quality products directly from our facilities.
Q2: WHAT ARE YOUR PRODUCT RANGES?
A: We offer a diverse range of products including cosmetic bags, fibre pouch bags, tote bags, genuine leather bags, fashionable bags, and outdoor casual bags, among others.
Q3: DO YOU PROVIDE SAMPLES? IS IT FREE OR EXTRA?
A: Yes, we are delighted to offer samples. Stock samples are free; you merely cover the freight cost. For customized sample bags, we require 7 days for production. The sample fee and courier charges will be borne by you.
Q4: WHAT KIND OF FILES DO YOU ACCEPT FOR PRINTING?
A: We accept files in AI, PDF, CDR, and high-resolution JPG formats.
Q5: HOW TO ORDER FROM YOU?
A: Send us your inquiry, receive our quotation, negotiate order details, confirm the sample, sign the contract, pay the deposit, proceed with mass production, prepare the cargo, balance payment/delivery, and finally, discuss further cooperation.
Q6: HOW TO SETTLE PAYMENT?
A: We accept Bank T/T, L/C, Western Union, and PayPal.
Our standard payment terms require a 30% deposit in advance, with the balance due before shipment.
Q7: OUR GUARANTEE ON QUALITY?
A: We are committed to achieving 100% customer satisfaction.
Quality is our utmost priority. We diligently ensure quality control from start to finish.
Additionally, our factory is accredited with SGS and MA certifications. Feel free to check our factory or request a video call for verification.
Q8: WHAT IS YOUR TERM OF DELIVERY?
A: We accept EXW and FOB terms. You can choose the most convenient or cost-effective option for you.
Q9: WHAT IS THE MAIN MATERIAL OF YOUR PRODUCTS?
A: Our primary materials include Nylon, non-woven, PP woven, polyester, RPET, nylon, and cotton. We can also source materials as per customer requirements.
Q10: WHERE IS YOUR FACTORY LOCATED? HOW CAN I VISIT?
A: Our factory is located in Hangzhou, China. We warmly welcome foreign customers to visit our factory for negotiations. We can arrange pick-up, and it takes just 30 minutes from the railway station.
Q11: MAY I CUSTOMIZE THE BAGS TO MY SPECIFICATIONS?
A: Yes, please send us your specific bag requirements.
Q12: WHEN CAN I GET THE PRICE?
A: We usually provide a quote within 12 hours after receiving your inquiry. If you need the price urgently, please indicate this in your email so we can prioritize your request.