Q1: ARE YOU A TRADING COMPANY OR A MANUFACTURER?
A: We proudly operate as a factory.
Q2: WHAT ARE YOUR PRODUCT RANGES?
A: We offer a diverse range of products including cosmetic bags, fibre pouch bags, tote bags, genuine leather bags, fashionable bags, and outdoor casual bags.
Q3: DO YOU PROVIDE SAMPLES? ARE THEY FREE OR AT AN EXTRA COST?
A: Yes, we are honored to provide samples. Stock samples are free, but you will need to cover the freight costs. For customized samples, it takes us 7 days to create them, and both the sample fee and courier fee will be borne by you.
Q4: WHAT KIND OF FILES DO YOU ACCEPT FOR PRINTING?
A: We accept files in AI, PDF, CDR, and high-resolution JPG formats.
Q5: HOW DO I PLACE AN ORDER WITH YOU?
A: The order process is straightforward: send us an inquiry, receive our quotation, negotiate order details, confirm the sample, sign the contract, pay the deposit, proceed with mass production, prepare the cargo, settle the balance, arrange delivery, and explore further cooperation opportunities.
Q6: WHAT PAYMENT METHODS DO YOU ACCEPT?
A: We accept Bank T/T, L/C, Western Union, and PayPal.
Our standard payment terms are a 30% deposit in advance, with the balance due before shipment.
Q7: HOW DO YOU GUARANTEE THE QUALITY OF YOUR PRODUCTS?
A: We are fully committed to 100% customer satisfaction.
Quality is our utmost priority. We maintain strict quality control measures from the very beginning to the end of the production process.
Additionally, our factory has received SGS and MA authentication. You are welcome to visit our factory or request a video call for a virtual tour.
Q8: WHAT ARE YOUR TERMS OF DELIVERY?
A: We accept EXW and FOB. You can choose the option that is most convenient or cost-effective for you.
Q9: WHAT IS THE MAIN MATERIAL OF YOUR PRODUCTS?
A: Our primary materials include nylon, non-woven fabric, PP woven fabric, polyester, RPET, cotton, and more. We can also source materials based on customers' requirements.
Q10: WHERE IS YOUR FACTORY LOCATED AND HOW CAN I VISIT?
A: Our factory is located in Hangzhou, China. We warmly welcome international customers to visit our facility. We can arrange to pick you up, and it takes approximately 30 minutes from the railway station.
Q11: CAN I CUSTOMIZE THE BAGS TO MY SPECIFICATIONS?
A: Yes, please send us your detailed requirements for the bags.
Q12: WHEN CAN I EXPECT TO RECEIVE A QUOTE?
A: We typically provide a quote within 12 hours after receiving your inquiry. If you need a quote urgently, please mention this in your email so that we can prioritize your request accordingly.
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