Q1: ARE YOU TRADING COMPANY OR MANUFACTURER?
A: We are a factory.
Q2: WHAT ARE YOUR PRODUCT RANGES?
A: Our diverse range includes cosmetic bags, fibre pouch bags, tote bags, genuine leather bags, fashionable bags, and outdoor casual bags, among others.
Q3: DO YOU PROVIDE SAMPLES? IS IT FREE OR EXTRA?
A: Yes, we are honored to offer you samples. Stock samples are complimentary; you only need to cover the freight cost. For customized samples, it takes around 7 days to complete, with sample and courier fees at your expense.
Q4: WHAT KIND OF FILES DO YOU ACCEPT FOR PRINTING?
A: We accept AI, PDF, CDR, and high-resolution JPG files for printing.
Q5: HOW TO ORDER FROM YOU?
A: Simply send us an inquiry. Our process includes receiving our quotation, negotiating order details, confirming the sample, signing the contract, paying the deposit, mass production, cargo readiness, balance payment, delivery, and further cooperation.
Q6: HOW TO SETTLE PAYMENT?
A: Payment can be settled via Bank T/T, L/C, West Union, or PayPal.
Our standard payment terms require a 30% deposit in advance with the balance due before shipment.
Q7: OUR GUARANTEE ON QUALITY?
A: We are unwavering in our commitment to 100% customer satisfaction.
Quality is our top priority. We adhere to stringent quality control measures from the very beginning to the very end of the production process.
Furthermore, our factory has earned SGS and MA certifications. We welcome you to visit our factory or request a video call for verification.
Q8: WHAT IS YOUR TERM OF DELIVERY?
A: We accept EXW and FOB terms. Choose the option that best suits your convenience and cost considerations.
Q9: WHAT IS THE MAIN MATERIAL OF YOUR PRODUCTS?
A: Our primary materials include Nylon, non-woven, PP woven, polyester, RPET, and cotton. We can also source materials based on your specific requirements.
Q10: WHERE IS YOUR FACTORY LOCATED? HOW CAN I VISIT THERE?
A: Our factory is located in Hangzhou, China. We warmly welcome international customers to visit us for negotiations. We can arrange to pick you up; it's just a 30-minute ride from the railway station.
Q11: MAY I CUSTOMIZE THE BAGS TO MY SPECIFICATIONS?
A: Yes, please send us your specific bag requirements.
Q12: WHEN CAN I GET THE PRICE?
A: We usually provide a quote within 12 hours after receiving your inquiry. If you need the price urgently, please indicate this in your email, and we will prioritize your request.
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