Q1: ARE YOU TRADING COMPANY OR MANUFACTURER?
A: We are a factory.
Q2: WHAT ARE YOUR PRODUCT RANGES?
A: Our product range includes cosmetic bags, fibre pouch bags, tote bags, genuine leather bags, fashionable bags, and outdoor casual bags, among others.
Q3: DO YOU PROVIDE SAMPLES? IS IT FREE OR EXTRA?
A: Yes, we are honored to offer you samples. Stock samples are free, you only need to cover the freight cost. Customized sample bags take 7 days to complete, with sample and courier fees borne by you.
Q4: WHAT KIND OF FILES DO YOU ACCEPT FOR PRINTING?
A: We accept AI, PDF, CDR, and high-resolution JPG files.
Q5: HOW TO ORDER FROM YOU?
A: Send us an inquiry, receive our quotation, negotiate order details, confirm the sample, sign the contract, pay the deposit, undergo mass production, prepare cargo, balance payment, delivery, and then further cooperation.
Q6: HOW TO SETTLE PAYMENT?
A: We accept Bank T/T, L/C, Western Union, and PayPal.
Our normal payment terms are 30% deposit in advance and the balance before shipment.
Q7: OUR GUARANTEE ON QUALITY?
A: We are committed to 100% customer satisfaction.
Above all, quality is our top priority. We emphasize quality control from the very beginning to the end.
Additionally, our factory has obtained SGS and MA authentication. You are welcome to visit our factory or request a video call for inspection.
Q8: WHAT IS YOUR TERM OF DELIVERY?
A: We accept EXW and FOB. You can choose the option that is most convenient or cost-effective for you.
Q9: WHAT IS THE MAIN MATERIAL OF YOUR PRODUCTS?
A: Our primary materials are nylon, non-woven, PP woven, polyester, RPET, and cotton. We can also use materials specified by customers.
Q10: WHERE IS YOUR FACTORY LOCATED? HOW CAN I VISIT?
A: Our factory is located in Hangzhou, China. We warmly welcome foreign customers to visit our facility for negotiations. We can pick you up; it's just 30 minutes from the railway station.
Q11: MAY I CUSTOMIZE THE BAGS TO MY SPECIFICATIONS?
A: Yes, please send us your bag specifications and requests.
Q12: WHEN CAN I EXPECT A PRICE QUOTE?
A: We typically provide quotes within 12 hours of receiving your inquiry. If you need an urgent quote, please indicate this in your email, and we will prioritize your request.